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We understand the importance of after-sales service
Contacting customer support
Contacting our customer support team is quick, and easy. Simply follow the below, simple step to get in touch with us.
If you need to chat over the phone with us follow Contact Us at the top of this page.
Here’s how
Please complete the brief contact form to the right >>>
In order that we are able to best assist with your enquiry, we need as much information as you are able to provide.
What happens after?
We will endeavour to be in touch with you within 24 hours, to help you navigate any challenges that you might be experiencing.
Your Thompson machine deserves the very best in customer service. Our highly experienced service and parts team can support our installed base globally. Thompson solutions are renowned for robustness and consequently we have many machines still in production decades since they were first installed.
Our range of services includes OEM replacement parts, upgrades, obsolescence strategies, PC upgrades, preventative maintenance, service contracts and if your machine is equipped remote support contracts.
The durability of our solutions often means the machines operate in an effective way with minimal intervention. Unfortunately, machines will inevitably need some intervention and consequently we encourage a proactive approach.
We welcome the opportunity to discuss your machine maintenance strategies at your convenience. Please contact us for OEM spares and service support.