We understand the importance of after-sales service

Contacting customer support
Contacting our customer support team is quick, and easy. Simply follow the below, simple step to get in touch with us. If you need to chat over the phone with us follow Contact Us at the top of this page.

Here’s how

Please complete the brief contact form to the right >>>
In order that we are able to best assist with your enquiry, we need as much information as you are able to provide.

What happens after?

We will endeavour to be in touch with you within 24 hours, to help you navigate any challenges that you might be experiencing.

Your Thompson machine deserves the very best in customer service. Our highly experienced service and parts team can support our installed base globally. Thompson solutions are renowned for robustness and consequently we have many machines still in production decades since they were first installed.

Our range of services includes OEM replacement parts, upgrades, obsolescence strategies, PC upgrades, preventative maintenance, service contracts and if your machine is equipped remote support contracts.

The durability of our solutions often means the machines operate in an effective way with minimal intervention. Unfortunately, machines will inevitably need some intervention and consequently we encourage a proactive approach.

We welcome the opportunity to discuss your machine maintenance strategies at your convenience. Please contact us for OEM spares and service support.

Customer Service

Name(Required)

Email(Required)

Please let us know the nature of your enquiry(Required)

Spares

Service/support inc. contract maintenance

Progress an existing case

Other

If an existing case, please enter your case reference below

If a spare part(s) enquiry and you have a spare part number that you can provide us with, please provide details here

So we are best placed to support you, please let us know of your Thompson friction welding machines' reference number, if one is available - This will take one of the three following formats: L123, RW12345 or T12345

Business Name & Address(Required)

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Post Image

Accepted file types: jpg, jpeg, png, gif.

If you wish to provide an image of the fault/part, please load it here.

Details of the fault/problem.

Our customer service team Helping you achieve manufacturing excellence

Contacting customer support Contacting our customer support team is quick, and easy. Simply follow the below, simple step to get in touch with us. If you need to chat over the phone with us follow Contact Us at the top of this page.

Here’s how

What happens after?

Customer Service

Contacting customer support
Contacting our customer support team is quick, and easy. Simply follow the below, simple step to get in touch with us. If you need to chat over the phone with us follow Contact Us at the top of this page.